KC Summers Toyota

Over the decades, so many great people had worked at KC Summers for so long we came to realize that they had become a part of the KC Summers family. It also occurred to us that the incredible loyalty of so many of our long standing customers was truly something special.

Then one day, years ago during one of our weekly service training meetings one of our service advisors made the statement. "So basically what we are saying is if we would just treat every customer the same way we treat our Mom or our Dad or our Sister or our Brother when they come in for service, that should do it." I can remember distinctly all of us in the room that day just looking around at each other and letting that soak in for a couple of minutes. Then we said, "Yes, that's it! That's exactly what we are saying."